Returns, Refunds & Replacements
If your order arrives damaged, defective or wrong, we'll replace it free or refund you in full. You just need to tell us within 48 hours of delivery.
What's covered
- The item arrived broken, cracked or damaged in transit.
- There is a printing defect, such as a smudged, faded or misaligned print.
- You received the wrong design or the wrong phone model from what you ordered.
How to request a replacement or refund
- Contact us within 48 hours of delivery.
- Share your order details and a clear photo or unboxing video showing the problem.
- We review it within 2 business days and confirm a free replacement or a full refund, whichever you prefer.
You don't need to send the damaged item back unless we ask.
What isn't covered
Every item is made to order for you, so we can't accept returns for a change of mind. We also can't accept returns if you chose the wrong phone model. Please double-check your model before ordering, and contact us if you're unsure.
Refund timelines
Approved refunds go back to your original payment method within 5–7 business days. Your bank may take a little longer to show the credit.
Cancellations
You can cancel for a full refund until we send your order for printing, usually within 12 hours of ordering. For custom pet portraits, you can cancel any time before you approve the preview. Once printing has started, we can't cancel the order.